Cancellation Policy

Cancellation Policy

PupPaws™ Animal Care Service has a strict cancellation policy for Doggy Daycare and Overnight Boarding

DOGGY DAYCARE ONLY

• For a Doggy Daycare cancellation on your behalf prior to ACCEPTANCE is available for a full SERVICE CREDIT refund good for future bookings. AFTER ACCEPTANCE, there is no refund.

• For a Doggy Daycare, You have the one-time option to move a booked Doggy Daycare reservation to another business day (non-holiday) free of charge for Doggy Daycare ONLY, pending availability.

OVERNIGHT BOARDING

• For Overnight Boarding, ONCE ACCEPTED, a cancellation on your behalf, a full refund is available if canceled by 12:00PM EST one week (7 days) before the service start date.

• For Overnight Boarding, ONCE ACCEPTED, if canceled on your behalf later than 12:00PM one week (7 days or less) before the service start date, a 50% refund is available for the first 7 canceled calendar days from the cancellation request date as STORE SERVICE CREDIT. A 100% refund is available for any additional days as STORE SERVICE CREDIT. Store Service Credit can be used at any time and never expires.

Store service credit prevents fraud and our payment processing service from being flagged or frozen.

NEED TO RESCHEDULE?

• For Overnight Boarding, ONCE ACCEPTED, (less than one week, 7 days) any untimely complete schedule changes, that which includes changing the start date, will result in a $45.00 non-refundable Rescheduling Fee. Any NO SHOWS forfeits the entire booking. You can revive a NO SHOW, by submitting a Rescheduling Fee within 7 days of the service start date.