Service Policy

PupPaws Animal Care Service has a strict cancellation policy for Dog Boarding/Overnight Care and Doggy Daycare.

• For a Doggy Daycare cancellation 24hrs prior to 10:00AM EST is available for a full refund. AFTER 10:00AM EST a 50% refund is available.

• For Dog Overnight Boarding, a full refund is available if cancelled by 10:00AM EST one week (7 days) before the service begins.

• For Dog Overnight Boarding, if cancelled later than 10:00AM one week before the stay begins, a 50% refund is available for the first 7 cancelled calendar days from the cancellation request date. A 100% refund is available for any additional days.

Meet & Greets are optional. A meet & greet takes place outside in the front. In order to schedule a meet & greet you must submit a non-refundable meet & greet fee. The meet & greet fee does NOT go towards the booking reservation.

Meet & Greet Fee: $35

Walk-Through tours are optional. A walk through tour takes place inside. In order to schedule a walk-through you must submit a non-refundable walk through fee. The walk through fee does NOT go towards the booking reservation.

Walk Through Fee: $100

Our Business Hours

Monday - Saturday: 7AM EST - 9PM EST

Sunday: 2PM EST - 9PM EST

Please select 1-2hr drop-off and pick-ups windows between these times.

PupPaws Animal Care Service is NOT responsible for any issues involving late pick ups/drop offs. Any After Hours pick ups/drop offs are subject to an After Hours fee.

After Hours Fee: $35

PupPaws™ Animal Care Service is NOT LIABLE for any incident between animal and animal. Please be aware that dog to dog and cat to cat altercations or rough play may occur. Safety protocols, processes and procedures are in place to reduce any possible severity incident. Dog owners are responsible for all medical costs.

PupPaws™ Animal Care Service is NOT LIABLE for any dog or cat injury, illness, or sudden death during their stay or transport.

PupPaws™ Animal Care Service is NOT RESPONSIBLE for any lost, or damaged items.

Puppaws, LLC owns all intellectual property of photos, images, and/or video taken during any and all bookings. Puppaws, LLC owns all copyrights to any video, photography, imagery captured during the stay of any animal booked with Puppaws, LLC. Puppaws, LLC reserves the right to use any video and photography at will.